
Introduction
“Working with Emotional Intelligence” by Daniel Goleman is a comprehensive guide to understanding and leveraging emotional intelligence (EQ) in the workplace. Goleman’s book offers valuable insights for project managers aiming to enhance their leadership skills and drive project success and raise their project manager EQ.
This book explores the role of emotional intelligence in professional settings, providing practical strategies for developing key competencies. Strategies which are relevant in raising both project manager Emotional intelligence and Project team emotional intelligence. All while fostering a positive work environment.
In this review, we’ll delve into how the principles outlined in “Working with Emotional Intelligence” can be applied to project management. And in doing so, we will emphasize the importance of self-awareness, empathy, and relationship management in leading effective project teams and project team emotional intelligence.
Understanding Emotional Intelligence in the Workplace

Defining Emotional Intelligence
Goleman defines emotional intelligence as the ability to recognize, understand, and manage one’s own emotions, as well as to recognize, understand, and influence the emotions of others. In the workplace, emotional intelligence plays a crucial role in leadership, decision-making, and interpersonal relationships.
Relevance to Project Management
For project managers, emotional intelligence is essential for building cohesive, high-performing project teams, managing conflicts, and fostering collaboration. By developing emotional intelligence skills, project managers can raise their project manager EQ, enhance their leadership effectiveness and drive better project outcomes.
Applying Emotional Intelligence Principles to Project Manager EQ
Self-Awareness and Self-Management
Self-awareness involves understanding one’s own emotions, strengths, weaknesses, and triggers, while self-management involves effectively managing and regulating one’s emotions and behaviours. Project managers should cultivate self-awareness and self-management skills to maintain composure, make rational decisions, and lead by example.
Empathy and Social Skills
Empathy is the ability to understand and share the feelings of others, while social skills involve effectively managing interpersonal relationships and communication.
Project managers should develop empathy and social skills to build trust, rapport, and strong relationships with their team members and stakeholders.

Relationship Management
Relationship management involves effectively managing interpersonal interactions, resolving conflicts, and fostering collaboration and teamwork.
Project managers should cultivate strong relationship management skills to create a positive project environment where everyone feels valued, respected, and motivated to contribute their best work.
Strategies for Developing Emotional Intelligence in Project Management
Practicing Active Listening
Active listening is a fundamental skill for developing empathy and understanding others’ perspectives.
Emotionally intelligent Project managers Practice active listening, paying attention to verbal and nonverbal cues, and demonstrating empathy and understanding in their interactions with team members and stakeholders.
Providing Constructive Feedback
Providing constructive feedback is essential for fostering growth, development, and performance improvement within the project team.
The emotionally intelligent Project manager offers feedback that is specific, actionable, and focused on behaviours. By avoiding feedback related to personal attributes, they create a culture of continuous learning and improvement.
Managing Stress and Resilience
Project management can be stressful, but effective stress management and resilience are essential for maintaining composure and focus in challenging situations.
Developing coping strategies, such as mindfulness, relaxation techniques, and time management is key. Particularly if Project managers are to manage stress effectively and bounce back from setbacks.
Building Trust and Rapport
Trust is the foundation of effective teamwork and collaboration.
Emotionally intelligent Project managers will build trust and rapport with their team members and stakeholders. And they will do this by demonstrating integrity, transparency, and consistency in their actions and decisions.

Key Takeaways for developing Project Manager emotional intelligence
- Cultivating Self-Awareness: Develop self-awareness to understand your own emotions, strengths, weaknesses, and triggers.
- Practicing Empathy: Cultivate empathy to understand and share the feelings of others, building strong relationships and fostering collaboration.
- Building Strong Relationships: Develop strong relationship management skills to effectively manage interpersonal interactions and resolve conflicts.
- Leading by Example: Lead by example and demonstrate emotional intelligence in your interactions with team members and stakeholders.
Summary of “Working with Emotional Intelligence”
“Working with Emotional Intelligence” by Daniel Goleman offers practical insights and strategies for developing emotional intelligence and enhancing leadership effectiveness in the workplace.
By understanding and leveraging emotional intelligence, project managers can build cohesive, high-performing project teams and drive better project outcomes.
Practical Reasons to Read
- Enhancing Leadership Effectiveness: Learn practical strategies for developing emotional intelligence and enhancing leadership effectiveness in project management.
- Fostering Collaboration: Cultivate empathy, communication, and relationship management skills to foster collaboration and teamwork within your project team.
- Managing Conflict: Develop conflict resolution skills to effectively manage interpersonal conflicts and challenges within the project team.
- Driving Project Success: Harness the power of emotional intelligence to drive better project outcomes and achieve project success.
Who Will Love the Book
– Project managers seeking practical strategies for enhancing leadership effectiveness and driving better project outcomes through emotional intelligence.
– Leaders aiming to create a positive project culture, foster collaboration, and build strong relationships within their project teams.
– Professionals interested in personal development, emotional intelligence, and leadership effectiveness.
Who May Not Enjoy the Book
– Readers uninterested in psychology or personal development.
– Those looking for a purely technical approach to project management without a focus on soft skills or interpersonal dynamics.
Conclusion
For project managers striving to enhance their emotional intelligence, build cohesive project teams, and drive better project outcomes, “Working with Emotional Intelligence” by Daniel Goleman is a must-read.
Gain practical insights and strategies for developing Project manager EQ and fostering a positive project environment where everyone can thrive and succeed.

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